Successful companies are utilizing digital technology to power & optimize their internal value chains, innovate new products & services, make smarter decisions across the enterprise, and deliver an exceptional customer experience. Digitization is changing the way profits are made and how work gets done.
The Digital umbrella is vast and digital innovation is always happening. Digitization primarily impacts four key areas of an organization, within which market share can be won or lost: customer experience, products & services, operational efficiency, and business models. Digital encompasses mobile, web, analytic, social, and cloud technology to deliver an omnichannel experience that connects people, devices, services, and products regardless of location. It’s about reimagining the way products and services are made and utilized to engage with customers in new ways.
Position the enterprise to win in the digital future with a strategic, clear path to value creation. Learn more...
Leverage digital technology to optimize and improve established operations & products and introduce innovative new digital offerings.
Increase revenue and growth by elevating the customer experience.
Create a lasting advantage in the digital space by centralizing digital development, skills, and operations in a Digital Hub.
Transform the business by combining the best of human talent with technological power.
There are many choices and decisions to be made when determining what your organization’s digital transformation will look like. We’ll work with you to move beyond a list of digital priorities and projects to a value-based digital strategy that will position the business to succeed.
This includes a deep analysis on the economics of your organization’s business model, industry, and supply & demand to answer key questions and identify a clear roadmap to digital transformation:
We will partner with you to accelerate the deployment of your digital solutions. Whether you need to deploy digital to increase efficiency and lower costs within the existing operating model, outcompete your competitors in speed to market, automate processes & decisions with smart analytics, or innovate new business, we have the tools, methodology, and people to successfully position your organization to succeed in the digital future.
Stay ahead of rising customer expectations and provide a seamless, differentiated customer experience by leveraging digital technology to individualize services, personalize products, improve established processes, and introduce better and newer ways of interacting with customers along the end-to-end customer journey. B2B customers are developing the same high expectations as B2C consumers, and it’s just as critical to provide an elevated experience.
We’ll show you how to leverage advanced analytics and smart digital technologies to reimagine customer interactions, predict and fulfill customer demands with global efficiency, integrate the physical and digital realm for outstanding omnichannel experiences, optimize for synergetic supply chains, and scale to reach a limitless customer base.
To stay ahead in a complex digital environment, organizations are finding increased customer value creation and reduced risk by centralizing digital talent and operations in a dedicated Digital Hub that can respond and scale solutions rapidly. The Digital Hub is responsible for architecting and leading the digital path of the enterprise, including:
We’ll work with your organization to stand up your Digital Hub from designing the right leadership and team structure, identifying the best talent in-house and through hiring, identifying the metrics & KPI’s required to gauge market changes and product success, updating and implementing all processes needed to deploy & scale innovation, building a culture of adaptability, to aligning internal and external stakeholders on the new Digital Hub.
Embed Advanced Analytics, Artificial Intelligence, and Automation in the enterprise to break down siloes and increase quality, efficiency, and transparency at lower operational cost. Empower the entire organization to sense nuances and quickly respond with strategic, improved decision making through the power of analytics.
Kim is a Senior Partner with Verigility and leads the Information Technology & Digital practice. She brings more than 20 years of experience from both the business and technology perspective to build agile and high-performing teams to support business operations, while utilizing and optimizing technology solutions. Kim is an accomplished Organizational Leader and Business Partner with expertise in operations, technology, and team leadership for Insurance, Finance, Health Care and Utilities industries. She knows how to apply technology to transform and simplify business processes while delivering bottom line measurable benefits and maximize corporate potential through innovative business process changes & technology, cost containment, client-focused product development, quality control, and outstanding customer care.
Prior to Verigility, Kim was the Director of Digital Transformation with Arizona Public Service, where she held various roles with a focus on Technology Strategy, Digital Technologies, Enterprise Data Management & Governance, Product Development, Process Improvement, and Operational Efficiencies. Kim has led many technology initiatives and implementations throughout her career for large domestic and international companies. Kim’s strengths include:
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